The service is led in the UK by Shaykh Ibn Ismail, who has over 15 years of experience supporting individuals and families across the United Kingdom with Islamic guidance, family matters, mediation, reconciliation, and community support.

Shaykh Ibn Ismail has undertaken Islamic studies in Riyadh, Saudi Arabia, including studies in the Qur'an, Sunnah, Fiqh, Islamic family matters, and the principles relating to marriage, Khula, and Islamic divorce. His studies include at King Saud University and Imam Muhammad ibn Saud Islamic University, and he has also received Islamic certifications in Jeddah, Saudi Arabia.

Shaykh Ibn Ismail receives and reviews applications submitted through this service, gathers the relevant information and supporting evidence, and provides Islamic guidance on marriage, family, and divorce-related matters.

Where appropriate, applications for Khula and other Islamic divorce matters may be reviewed and determined by Shaykh Ibn Ismail. Cases that require additional scholarly consideration, involve complex issues, or would benefit from further consultation may also be referred to qualified Islamic scholars in Saudi Arabia for review before an Islamic ruling or certificate is issued.

This approach enables matters to be handled efficiently while ensuring that more complex cases can benefit from consultation with qualified scholars where appropriate.